Customer Service/Office Administrator

Role Overview & Responsibilities

Responsibilities :

• Be first point of contact whether this be visitors or telephone enquiries, recording contact details, screen calls, redirect and take messages. Generally, create a welcoming environment
• General office duties, typing, proofreading, creating/maintain spreadsheets, filing including document logging and storage etc.
• Accounting – sales ledger work in several different formats including retrieval, data logging, analysis and feedback. David Hallam Ltd utilise a specialist construction orientated accounting package called Evolution.
• Ability to develop and maintain online accreditation such as Construction line, CHAS Disclosure and barring service (DBS) etc.
• Process sales of chemicals/materials, dealing with cash and card transactions.
• Timely maintenance of client information, including contact details, scheduled attendance dates, contract terms and renewal dates.
• Organise water samples to laboratory, managing postage and couriers collecting/delivering to the office.
• Maintain and order office supplies
• Book accommodation for staff working away from home, pay online tolls etc.
• Produce and maintain holiday logs/charts and liaise with HR.
• Be adaptable and be willing to change working practices to suit the companies needs.

Work Experience and Skills

• A minimum of 5 years of office experience.
• Proficient computer skills, including Microsoft Office - primarily Excel, Word and Outlook.
• Must have a strong understanding of Excel links/hyperlinks and formulas.
• Strong verbal and written communication skills i.e. clear and concise information exchange.
• Comfortable with routinely shifting office demands.
• High degree of attention to detail.
• Data entry experience a must.
• Working knowledge of general office equipment

Job Type: Full-time

Salary: £21,000.00-£28,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rotherham: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 3 years (preferred)
• Administrative experience: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person