1st Line Support Technician

Role Overview & Responsibilities

Paid volunteering days | Private Medical Insurance | Hybrid working | Discretionary Bonus

Due to expansion, our client is looking for an experienced 1st Line Support/Helpdesk Technician. As first point of contact for users; whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.

Responsibilities of the 1st Line Support/Helpdesk Technician will include:

• Providing application support (productivity tools and business applications) including incident & problem identification, analysis, diagnosis, and resolution or escalation when necessary. Supporting users across multiple sites using various tools including remote access, telephone, face to face and email
• New hardware and software installations, configurations and upgrades
• New starter setups and desk installs
• Identifying recurring and common incidents and actively contributing to the reduction of these with proactive solutions

Requirements of the 1st Line Support/Helpdesk Technician will include:

• Previous experience in a technical IT support environment and strong customer service skills to compliment
• Strong working knowledge of Microsoft desktop and server technologies
• Willingness to learn and a keen interest in technology

This is a fantastic opportunity to build on your existing tech experience with a highly skilled team and a fantastic culture. With a really strong benefits package and a 'people first' approach to their business, this is a great opportunity to build a long-standing career with a business.

The role will be fully office based and as such, candidates will need to be able to commute to Bristol on a daily basis. A driving licence will also be required as some visits to other sites may be required.

Reference: YTF503
Recruitment Contact: Lynsey Skinner

Job Types: Full-time, Part-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Private medical insurance
• Sick pay

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: YTF503