Inbound Customer Service Agent

Role Overview & Responsibilities

Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.

Salary + Bonus

Salary:£22,700 + Attendance bonus paid £375 each quarter (95% attendance) £24,200

Bonus:

Attendance Bonus: £375 per quarter

Upselling Bonus (No Sales targets/pressure) – £150 average

Working Hours:

Rotational Shift Pattern – 2 weeks

Week 1 - Monday to Friday – 9am until 5.30pm

Week 2 – Monday to Friday – 8.30am until 5.00pm

What is on offer:

• Bonus Structure
• Free parking
• 22 days’ holiday PLUS bank holidays
• Pension scheme

Key Responsibilities:

- Work as part of a team to maintain and support performance across the campaign

- Build strong relationships with customers

- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer

Job Types: Full-time, Permanent

Pay: From £22,700.00 per year

Benefits:

• Company events
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Quarterly bonus

Ability to commute/relocate:

• Widnes: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person

Reference ID: SB/TC