Call Centre Operator

Role Overview & Responsibilities

**WORKING FROM THE OFFICE BASED IN STAFFORD ***

** FULL TIME **

** IMMEDIATE STARTS **

** MON-THURS 07.00AM-15.00PM- FRI 06.00AM-15.00PM

** MONDAY TO FRIDAY **

** GREAT PLACE TO WORK **

** JOB PROGRESSION FOR THE RIGHT PEOPLE**

ULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. We have several vacancies for day time and twilight shifts

ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 200 service centre's throughout the UK.

The role will see you responding to incoming breakdown calls and emails, accurately entering information onto our bespoke system and deploying jobs to the nearest service centre. Other incoming calls may include liaising with fitters and service centre's who may need further assistance when locating a vehicle or driver, or to relay job details to end customers. A high level of accuracy and customer service is required for this role.

Requirements

Accurate at data entry

Call Centre Experience not essential but preferable

Excellent customer service skills

Good admin and organisational skills

Clear communication skills

Motivated and enthusiastic

Salary £19010.00

£100.00 attendance bonus payable monthly

Job Type: Full-time

Salary: £19,010.00 per year

Flexible Language Requirement:

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme

Work Location: One location

Job Type: Full-time

Salary: £19,019.00 per year

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Stafford: reliably commute or plan to relocate before starting work (required)

Work Location: In person