Customer Ambassador - North West (Liverpool and Preston)

Customer Ambassadors - North West (Liverpool and Preston)

We're on the hunt for outgoing, friendly, and customer-focused individual to join our new Customer Ambassador team.

It doesn't matter whether a customer is getting on or off one of ours train at a station we manage or one managed by another train operator, we want each and every one of our customers to have a great travelling experience with us.

That's why we're establishing our new Customer Ambassador teams, who'll be located at major stations across our network with the aim of delivering helpful, proactive, and memorable assistance for our customers, leaving them with a smile on their face as they go.

As a Customer Ambassador, you'll be based at a major station to represent TransPennine Express and be attentive to the needs of our customers, especially during times of disruption.

The roles will present daily variety and challenge as you help people with their different requirements, be that a customer who requires assistance to access the station or train, coordinating rail replacements, pointing customers to the correct places, or trying to reunite people with their lost property (it happens to us all!)

You'll receive all the training and ongoing support and supervision you need to do an amazing job for our customers.

The roles are fixed term for a year initially and present a rare yet exciting opportunity for anyone wanting to get their foot in the door in the railway industry. The locations we are recruiting for are as follows:

• Doncaster and Sheffield (South Yorkshire team)
• Edinburgh and Glasgow (Scotland team)
• Liverpool and Preston (North West team)

We'd love to hear from you if you live in or near any of those locations, and…

• You're passionate about customer service
• You're happy to work a shift / roster patter that will involve some weekend working, or early starts / late finishes from time to time
• You're comfortable working on your feet for the duration of your shift

If the above sounds like a bit of you, then we'd love to receive your CV and a short cover letter to help us understand why you're the best person for this role please visit FirstGroup Careers.

What can we offer you?

• Excellent career prospects.
• A personal development plan.
• Fully funded structured training and development*.
• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants*.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
• Friends & family rail and bus travel offers with FirstGroup services*.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

• Terms and conditions apply.

Help take the north further.

Why Work with us?

Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.