Desktop Support Technician

Role Overview & Responsibilities

Desktop Support Engineer- 1stLevel Support

• IMAC/D – Install, Move, Add & Change / decommission

• Hardware Break Fix – Troubleshooting and coordination with hardware vendor

• Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and standard client application software residing on devices.

• Spares Management – Management of stock in dedicated sites.

• Printer Support – Basic H&E support (paper jams, consumables management) and coordination with managed print service provider only in dedicated sites

• Provide Hand and Eyes Support as requested through an Incident/ Change/ Request;

• Contact the remote SME for service instruction; and

• Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice). These are simple activities like:

• Device observation (e.g.: checking status of an equipment: on/off, LED color)

• Physical device re-boot or shutdown

• Onsite troubleshooting according to support team

• Device reconfiguration according to support team

• Backup / restore.

• Scheduled tape changes and vaulting as required under the guidance of TIG (if applicable)

• Escorting 3rd party/ OEM vendor

• H&E engineer should have basic understanding on infrastructure and ability to understand and to execute basic activities like identify device, checking cables on equipment, loading a tape into a backup library, knowing what a power supply is about

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Leven, KY8 5HD: reliably commute or plan to relocate before starting work (required)

Experience:

• IT Support: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: One location