Floor Staff

Role Overview & Responsibilities

Floor Staff - The Victoria - Mile End

Are you passionate about seafood and creating memorable dining experiences?

Join our team at the seafood-led bar and become an integral part of a vibrant and dynamic environment. We are currently seeking dedicated and enthusiastic individuals to fill the role of Floor Staff.

About Us:

Our seafood-led bar is renowned for its fresh and delicious seafood offerings, creative cocktails, and welcoming atmosphere.

We pride ourselves on providing exceptional service and a memorable dining experience to our valued customers. With a prime location and a reputation friendly service, we strive to exceed expectations and constantly improve our offering.

Job Responsibilities:

As a Floor Staff member, you will be responsible for:

Greeting and welcoming guests with a warm and friendly attitude.

Assisting customers in selecting dishes and providing recommendations on food and drink pairings.

Taking and delivering orders accurately and efficiently.

Ensuring tables and the bar area are clean, organized, and set up according to standards.

Collaborating with the kitchen and bar staff to ensure smooth operations.

Monitoring and fulfilling customer needs promptly and proactively.

Processing payments and maintaining accurate cash handling procedures.

Providing exceptional customer service and addressing any concerns or complaints.

Upholding health and safety regulations at all times.

Collaborating with the team to maintain a positive and productive work environment.

Qualifications and Skills:

To succeed in this role, you should possess the following qualifications and skills:

Prior experience in a similar position or hospitality environment is preferred but not essential.

Excellent interpersonal and communication skills.

Strong multitasking and time management abilities.

We are an independent business with a strong core team, none of us work more than 40 hours a week and we are closed and home before midnight!

Job Types: Full-time, Part-time
Part-time hours: 20-40 per week

Salary: £12.50-£15.00 per hour

Benefits:

• Company events
• Company pension
• Flexitime
• Gym membership

Day range:

• Weekend availability

Shift:

• Day shift
• Night shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Catering: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Bartending: 1 year (preferred)

Work Location: In person