Website Technician Support Specialist

Role Overview & Responsibilities

Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further!

Company Overview:

Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.

Job Overview:

The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.

Here's what you'll be doing:

• Handling inbound queries from clients
• Providing exceptional customer service to our clients
• Demonstrating exceptional attention to detail when communicating with clients
• Contributing knowledge and understanding of best practices for Customer Support
• Helping to improve company systems
• Documenting, tracking, and monitoring tickets/tasks

Here are the skills you'll need:

• A primary focus on quality
• Demonstrable experience of delivering with quality within a technical Customer Support Team
• Excellent interpersonal and communication skills
• Knowledge of CSS and HTML
• Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
• Strong organizational skills and ability to multitask in a small business environment
• An aptitude for problem-solving and strong attention to detail
• The ability to work effectively and efficiently in a remote environment

Here are the benefits of this job:

• The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
• The chance to take on a challenging new role and be involved in the development of the company
• The ability to work remotely
• A chance to work in a sector that is constantly pushing the boundaries of what is possible

A career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location