Receptionist

Role Overview & Responsibilities

We are looking for an enthusiastic and experienced administrative receptionist to join our team as an Optical Receptionist in a busy city practice.

The Eye Place is part of a growing independent Opticians, lead by Alex Kemp, a third generation optometrist. The Eye Place at Gregory & Seeley, Fleet Street has been at the heart of The City since 1912. The practice has been run by many generations of the same family until Mr Hall, grandson of Mrs Seeley, retired in 2012. Now in it's 3rd location on Fleet Street, the practice was established during the age of press barons and Fleet St journalists but has evolved, with this area, to serve the law and finance industries. We are now known for our exquisite wooden/buffalo horn eyewear and world class eye examinations.

What we are looking for

Based in our practice at Fleet Street, previous experience as a receptionist/administrator within a healthcare setting either in the NHS or a private practice is preferred.

This is the ideal opportunity to join a reputable company in a period of exceptional growth and with a friendly, fun, welcoming, and supportive team. You will receive the latest training, support, and development within this ever-evolving sector to enable you to be a true ambassador of The Eye Place.

Main responsibilities and duties

As an Optical Receptionist at The Eye Place, you will be responsible for:

· Meeting and greeting patients to the practice

· Working alongside the team ensuring a smooth patient journey

· Dealing with inbound and outbound calls

· Overseeing messaging platforms

· Registering and introducing new patients to The Eye Place and our services

· General admin duties

· Assisting patients with their bookings and supporting them through their journey at The Eye Place

· Being a positive brand ambassador of The Eye Place

As with any ambitious business striving to be industry leaders, these duties are not intended to be exhaustive and may evolve in the future as our business develops.

What we ask of you

The successful candidate will demonstrate:

· A warm and welcoming manner

· Passionate about health, optics and customer care

· A well organised person who can multi-task in a busy environment

· Previous experience in a healthcare setting is desirable

· Level 2 literacy (English) and level 1 numeracy (Maths)

· Excellent IT skills

· Excellent interpersonal skills to provide the optimum service to patients – strong, clear communications and examples of using good judgement (necessary for the safety of the patient)

What we offer in return

You will undergo an initial training which will focus on the values of the business, quality, safety, and excellence throughout.

· A competitive salary

· Generous discounts on products and treatments available within the practice

· Central London practice location and support

Job Types: Full-time hours: 40 hours per week, Permanent

Salary: Up to £26,000.00 per year

Benefits:

• Company pension
• Employee discount
• Annual profit share

Schedule:

• Day shift

Experience:

• medical receptionist or administration: 1 year (preffered)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 15/05/2023

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist (preferred)

Work Location: In person