Hotel Receptionist

Role Overview & Responsibilities

An exciting opportunity has arisen for an experienced Hotel Receptionist to join the team at The Dragonfly Hotel in Peterborough.

Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.

We’re looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Duties and responsibilities will include:

• taking reservations,
• dealing with guests’ enquiries and assistance,
• check-ins and check-outs,
• taking payments,
• answering calls and emails and ensuring a high level of customer service at all times.

If the above role interests you please get in contact with us, we look forward to hearing from you soon

Job Types: Full-time, Permanent

Salary: Up to £10.50 per hour

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Tips

Work Location: In person