Inbound Call Handler

Role Overview & Responsibilities

This is an exciting opportunity for an enthusiastic individual with exceptional customer service skills to join our expanding Inbound Client Services Team. This role involves managing inbound calls, assisting and liaising with customer and clients, resolving queries, and upselling the full range of Chancellors services. The ideal candidate will have a polite and confident telephone manner and be able to communicate details effectively.

As a member of the Inbound Client Services Team , you will need to:

• Manage inbound calls, liaising with customer and clients; cross selling and upselling the full range of Chancellors services
• Build strong client relationships and consistently provide exceptional client service
• Have a polite and confident telephone manner and be able to communicate details effectively
• Generate business opportunity referrals and book appointments for Chancellors Group offices

The ideal candidate will:

• Have excellent communication skills both spoken and written
• Be motivated and enthusiastic at all times
• Be able to work effectively within a team
• Have previous sales or customer service experience
• Display high standards of presentation
• Have a pro-active and can do approach
• Stay calm and positive under pressure

In return, you can expect to receive:

• Continuous exciting career and personal development opportunities
• Competitive salary package
• Uncapped commission opportunities
• Annual incentive trips for our top performers
• Full training and development from Company Directors with regular mentoring
• A paid day off for your birthday after successful pass of probation
• Increasing holiday entitlement from 2 years’ service

IND2022

Job Types: Full-time, Permanent

Pay: £16,500.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• BRACKNELL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you located within a 30 minute commute of the Chancellors Branch?

Experience:

• customer service or sales environment: 1 year (required)

Work Location: In person