Complaints Advisor - Financial Services

Role Overview & Responsibilities

We have a variety of opportunities for Complaint Advisers to join our Client Liaison division where you be responsible for handling complaints in a timely manner, investigating the background to our complaints, making effective decisions and recommendations to resolve the complaint fairly and promptly.

Who are we looking for:

You will have a curious and empathetic approach to work, a passion for customer service and working with people. The ability to stay calm in a changing work environment and have a happy and supportive nature.

You must have experience in dealing with Complaints in pensions/investments

What you’ll be doing:

· Investigating the complaints and identify the root cause of the issue

· Review all evidence; including documentation, recollections of those involved and what would be deemed reasonable, based on what we know.

· Producing clear and well-written decision letters, explaining the conclusions reached, communicating confidently, sensitively and in an informed manner.

· Recording complaint details and their progress on our ‘Respond’ database.

Requirements:

· Experience of regulated complaint handling within the financial services industry.

· Time management skills - prioritising own workload, to ensure company and regulatory deadlines are met and responding to Important, ad-hoc requests.

· Flexible approach to work and change adaptability.

· CII Level 4 Diploma in Financial Planning or willingness to work towards.

Job Types: Full-time, Permanent

Salary: £35,000.00-£39,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Remote