Assistant Manager

Role Overview & Responsibilities

Assistant Scheme Manager Oxford

40 Hours Per Week

The Assistant Scheme Manager will report to the Scheme Manager and assist them in all aspects of running the scheme.

Main Duties:

· Office administration

- Assist the Scheme Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.

- Producing rotas for the various other teams including security and housekeeping

- Develop and update office documents as necessary

- Manage staff holidays and sickness logs

- Update and complete financial records such as petty cash, expenses, and bank reconciliations

- Follow the credit control procedure for students in rent arrears

· Customer Care and Pastoral Support

- provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy

- organising social events with student input

- Monitor and update all social media streams regularly

· Business Development

- Arranging and performing sales viewings for prospective customers

- Promoting the business at University open days

- Utilising online materials and social media to promote the brand

- Developing and implementing new marketing strategies

· Facilities Management Support

- Log and inform facilities team of maintenance issues

- Liaise with contractors for maintenance issues unable to be dealt with in house

- Advising students or works to be carried out and access to rooms being required

- Ensuring servicing and maintenance records are kept up to date

· Other Duties

- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

- Perform and document regular inspections of student flats

- Assist with summer deep clean and maintenance works programme of works

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• Gym membership
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Oxford, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person