Patient Care Specialist

Role Overview & Responsibilities

This position will involve answering inbound calls for large hospital networks during our daytime shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.

If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!

You must live within the continental United States (+ Hawaii) to apply.

We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

Shift Availability Requirements

Full-Time (appr. 30+ hours per week)

• Mondays thru Fridays 8am-6pm, EST
• Mondays thru Fridays 10am-7pm, EST
• M/T/W/F/Sat 9am-6pm, EST
• Thursdays thru Mondays 9am-6pm, EST

Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical terminology and experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred.

Minimum typing of 30 wpm is required and will be tested.

Candidates must also have the following:

Internet - Ethernet connection (hardwire internet) preferred

• Ping < 15
• Download > 50 mbps
• Upload > 10 mbps

STATLINX will provide equipment.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!

Responsibilities

• Manage call volume of 80-120 inbound calls daily in a timely and professional manner
• Follow communication prompts
• Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Entry Level: $17.50/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%!

Apply today! https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Remote