Senior Account Manager

Role Overview & Responsibilities

We’re Silverbug, Part of the Air IT Group, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We’re now looking for an Account Manager to join us to support our clients adding to our pool of knowledge and delivering great results for our clients.

The Role

As an Account Manager you will empower your clients to succeed through technology, by providing a consultative approach; gathering requirements, analysing and recommending innovative solutions.

You will manage your own portfolio of accounts, placing customer engagement and satisfaction at the heart of everything you do, recommending value-add actions to support retention, whilst identifying and converting opportunities to upsell.

About You

To be considered as a Regional Account Manager, you will need

• Experience of account management, ideally within a Managed Service Provider (MSP) or another Technology business
• Passion for building trust and communicating effectively with clients
• Sound product knowledge and commercial acumen to support B2B sales
• Evidence of achieving individual and team sales targets
• Consistent track record of providing excellent customer service in a fast-paced, dynamic environment
• Ability to prioritise and multitask while maintaining diplomacy, tact and poise under pressure
• Competent in using CRM systems

The Benefits

• Attractive remuneration packages and commission
• Flexible, hybrid working
• 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
• Private medical insurance or the option to buy into scheme
• Free flu jabs
• Tiered pension
• Perks including quarterly and annual staff awards, funded social events, referral bonuses
• Excellent learning and development opportunities
• Free fruit and snacks in the offices
• Barista style coffee machines
• Green travel scheme
• Technology vouchers

So, if you are THE go-to client contact, building trusted relationships AND have an impressive result-based sales resume, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

Other organisations may call this role Customer Account Manager, Client Account Manager, Customer Success Manager, Strategic Account Manager, Sales Consultant, or Sales Manager.

Job Types: Full-time, Permanent

Salary: £41,204.00-£44,835.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Milton Keynes, MK14 6LS: reliably commute or plan to relocate before starting work (required)

Experience:

• Account management: 3 years (required)
• B2B sales: 3 years (required)
• MSP: 1 year (preferred)

Work Location: Hybrid remote in Milton Keynes, MK14 6LS

Application deadline: 31/03/2023
Reference ID: Account Manager