Band 4 Clinical Pathway Navigator - Gastroenterology

Role Overview & Responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

We are looking for an experienced administrator to support the Gastroenterology Department, to oversee the patient pathway from referral to treatment, along with other admin duties. This is an exciting opportunity to be involved administratively in upcoming projects within the department, including the expansion of the dyspepsia service. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.

Key roles and responsibilities to include:

• Overseeing all administration for the Royal Free dyspepsia service. This involves: • Monitoring and updating patient pathways on LUNA patients.
• Liaising with consultants and patients to keep track of results and any next steps in their care.
• Prepping clinics by ensuring test results are completed before booking review or follow up appointments.
• Checking in and checking out of all out-patients’ appointments both face to face and virtual.
• Liaising with multiple teams to ensure all outpatient. appointments are booked or redirected to the correct service
• Managing the service’s general inbox.
• Dealing with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.