Administrator

Role Overview & Responsibilities

As a Central Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for assisting in the professional, efficient, and day-to-day operation focusing on Customer Service administration from our garage network.

And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

What you’ll do

• Working as part of a team, the post holder will need to support the Administration Team sharing experience and knowledge to provide a high level of service delivery at all times.
• Prepare proformas and liaise/send to customers for approval
• Invoice jobs within required SLA window
• Liaise with third parties and internal customers
• Minimise WIP and process queries
• Ensure all paperwork has been delivered as per the expected KPI/SLA
• Ensure all procedures are adhered to and report all incidents of non-compliance
• Any incident/complaints which may occur are to be managed effectively
• Recharging of customers for all costs not covered by contract
• Ensure the accurate maintenance of required spreadsheets
• Input of invoices onto system whilst checking validity
• Deal with any invoice queries
• To ensure the accurate maintenance of specific spreadsheets
• Deal with credit and re-invoices with regards to incorrect customer order number submission
• Process any required day to day administration in line with role

What you’ve got

• Knowledge of commercial vehicle repairs and breakdown services would be an advantage.
• Excellent IT skills, knowledge of Microsoft Office applications.
• Self-motivated and having excellent communication skills
• Ability to work under pressure with minimal supervision
• Well organised, taking ownership of tasks
• High attention to detail
• Considerate and professional

Job Type: Temporary contract
Contract length: 8 weeks

Salary: From £9.50 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: One location