Passenger Service Lead Agent

Role Overview & Responsibilities

We are looking for an experienced Passenger Service Lead Agent professional who is passionate about aviation to join our team at LGW Airport

Fresh ideas, new ways of working, thinking outside the box and embracing change is what we are looking for, if you think this is you apply today and work for a company who cares about its employees and it customers.

Responsibilities

- Reporting daily into the Passenger Service Duty Officer

- Allocation of agents to the check in area and boarding gates for Red Handling customers

- Overseeing and supervising the check in areas

- Being the point of contact on the day for any issues/ queries for Red Handling customers

- Responsible for monitoring flight closures and gate closures

- Ensuring all Service level agreements are met and maintained on the day

- Responsible for monitoring of ancillary revenue at check in and at the gate

- Working alongside the duty team to assist any shortfalls in the team

- Flexibility with your rostered shift pattern and coverage

- Having the ability to work in a team and on your own

Job Type: Full-time

Salary: £12.50-£13.00 per hour

Ability to commute/relocate:

• London / Gatwick Airport, RH6 0NP: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Supervisory/ Lead Agent: 1 year (required)
• aviation: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 17/02/2023
Reference ID: Lead Agent LGW
Expected start date: 13/03/2023