Customer Service Assistant

Role Overview & Responsibilities

We are excited to offer an opportunity to individuals who are passionate about customer service, value excellence in customer interactions, and are eager to embark on a new career. Our commitment to exceptional customer service is evident in our daily operations and we strive to provide the best experience for our clients, who are some of the biggest brands in the UK.

We are looking for individuals who are motivated to advance their careers and achieve new heights of success. Join our team of proactive, professional, and dynamic individuals who are committed to supporting you throughout your career journey. Previous experience is not required as we offer comprehensive training and you will gain valuable transferable skills along the way.

Customer Service Assistant Key Responsibilities

• Provide personalised, exceptional service experience to each customer.
• Utilise expert product knowledge and promotion information to maximise sales opportunities while delivering world-class service.
• Exhibit positive personal behaviour and maintain a can-do attitude towards customers.
• Collaborate effectively as part of a team or work independently towards achieving operational standards across the store.

Customer Service Assistant Requirements

• Ability to communicate in English (spoken and written) and handle customer/student inquiries
• Previous experience in a similar work setting
• Proficient in using relevant IT software
• Strong interpersonal skills
• Able to display a professional and proactive attitude
• Ability to work quickly, flexibly, and accurately in a fast-paced and dynamic environment

Please note - this is a full time position specifically based in North London.

Job Type: Full-time

Salary: £11.61-£12.72 per hour

Benefits:

• Bereavement leave
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free or subsidised travel
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• Can you work full-time?
• Do you require visa sponsorship to work in the UK?

Work Location: In person