Junior Telecoms Engineer

Role Overview & Responsibilities

About Us

PurpleUC specialises in hosted Cloud IP telephony and Internet connectivity.

It is part of the Purple Matrix Group of companies, a Tier 1 Microsoft CSP and Gold Partner, bringing together experience in both telephony and IT, making it extremely well placed to successfully deliver VoIP solutions.

We are a small, friendly and supportive team, operating in a professional but relaxed atmosphere.

Summary

We are looking for a new addition to our support team, specifically in a helpdesk and project support role. This opportunity is ideal for an individual with a strong technical interest and a can-do attitude, who is eager to expand their knowledge in the field of VoIP and grow alongside our dedicated team. We are offering this as a hybrid working role, subject to probation.

Responsibilities

• Handling customer support tickets, addressing 1st / 2nd line support issues.
• Managing customer telephone calls and email correspondence.
• Assisting with hosted telephony and VoIP projects.
• Maintaining and updating documentation.
• Collaborating with suppliers.

Experience Required

• At least one previous position in a technical role of some kind.
• Practical experience with laptops, desktops and peripherals.
• Some client/customer facing experience.
• IT literacy and a keen interest in all things technical.

Experience Preferred

• Previous employment in an IT support or telecoms environment.
• Familiarity with ticketing systems.
• Working knowledge of Windows and Mac OS.
• Basic understanding of Linux.
• Experience with Swyx, 3CX, Gamma Horizon, Yeastar, 8x8, Asterisk.
• Understanding of TCP/IP networks, routers, firewalls, and related components.

General and Personal Skills

• Excellent grasp of English and Maths.
• Excellent communication and telephone skills.
• Strong organisational skills.
• Excellent problem-solving abilities.
• Ability to handle multiple tasks and work independently.
• Customer care and service delivery mindset.
• Professional, reliable, punctual and enthusiastic.
• Inherent passion for technology.
• Conscientious, with excellent attention to detail.

Working Week

Monday to Friday, 09:00 – 17:30 (37.5 hpw) Note: This role can require occasional work outside of normal office hours, both in the evening and at weekends.

Locations

• Micawber Wharf, 17 Micawber Street, London, N1 7TB
• Airport House, Purley Way, Croydon, CR0 0XZ.
• Hybrid working from home.

Job Type: Full-time

Salary: £22,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• GCSE or equivalent (required)

Experience:

• Technical support (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London, N1 7TB

Expected start date: 12/06/2023