1st Line Technical Support

Role Overview & Responsibilities

Job Description

First line response for all technical issues raised via existing client base, including blue chip brands.

This is a new role within the business, due to Company growth. The position offers excellent professional development opportunities and requires someone who demonstrates initiative and is proactive.

• Issues will be reported via phone and email/ticketing system
• Investigation and diagnosis of Audio-Visual faults and problems.
• Maintain a high degree of customer service for all support queries.
• To ensure all calls are raised with detailed information of user issues accurately on the ticketing system.
• Escalating any complex incidents to 2nd and 3rd Line Support
• Ensuring response is managed via SLA timeframes
• Manage and completion of reporting functions

Desirable

• Magic Info Platform
• Audio Visual Industry Experience

Essential:

• 1st Line Support
• Technical Support
• Customer Service

The Company has many fantastic benefits, ranging from WFH options, staff events, fun and a sociable office environment to holiday buy and sell schemes.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Free parking
• On-site parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Stockport, SK1 2AE: reliably commute or plan to relocate before starting work (required)

Experience:

• 1st line support: 1 year (preferred)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Stockport, SK1 2AE