Digital Business Analyst

Role Overview & Responsibilities

Digital Business Analyst

Salary: £32,909 - £35,411

Grade: J

Contract: Full Time, permanent

Location: Northallerton, Hybrid Working

Experience / Qualifications

• Relevant Business Analysis qualification, for example BCS Foundation or Diploma (preferred but not essential)
• Experience of working with customer groups to conduct user research
• Experience of generating test scripts and undertaking testing, both directly, and to facilitate it with others
• Experience managing stakeholders at a range of seniority, both internal and external
• Experience with digital products and services

Role Summary

We are looking for a Digital Business Analyst to join our Digital Products and Services team within the Technology and Change department. This is a unique opportunity to help to design, evolve and improve internal and external facing digital services. As a Digital Business Analyst, you will be passionate about customer experience. You will use customer data to shape your work, using your knowledge of business analysis tools and techniques to engage with customers, manage workshops, gather product requirements, maintain product backlogs and conduct testing to ensure we build high quality products with the best customer experience possible. You will be a champion for user needs and communicate your ideas confidently. You will illustrate complex processes, systems, concepts and situations in a way that makes them easy to understand for a wide range of audiences.

Job Types: Full-time, Permanent

Salary: £32,909.00-£35,411.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Relocation assistance
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• NORTHALLERTON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in NORTHALLERTON