Maintenance Manager

Role Overview & Responsibilities

MAINTENANCE MANAGER

Are you a juggler that's not afraid of getting dirty? Health and safety your thing? Love a chinwag...

You will be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises.

Service is at the heart of what we do, and you must be willing to go the extra mile.

https://modaliving.com/careers/maintenance-manager-1-1

THE ROLE

• Deliver first class customer service and resident engagement
• Manage working relationships with suppliers and contractors
• Provide informed and accurate information to residents
• Coordinate the preparation of amenities for resident events
• Consistently deliver the Moda service standard to residents and all visitors to the building
• Respond to resident enquiries (meeting all agreed KPIs)
• Regularly review customer satisfaction
• Communicate in line with brand values
• Support completion of annual risk assessments in conjunction with the Group FM and H&S Manager
• Report all H&S and security issues or concerns to the GM & work with to form resolutions
• Review & monitor all suppliers on site following RAMs where required and comply with H&S and CDM/statutory requirements as per contractor management procedures
• Risk assessment monitoring: including FRA, H&S, Water and site based activities
• Responsible for safe on-site storage of maintenance supplies & materials and stock control
• Conduct inspections and audits; regularly inspecting equipment, machinery, and facilities to identify maintenance needs, hazards, and compliance with regulations
• Allocation of job sheets for maintenance technicians and priorotising, assisting with tasks as required whilst communication to residents accordingly and updating GM on the progress of jobs
• Supervising maintenance staff, leading technicians providing support and guidance as required
• Report escalation of planned maintenance to head office teams
• Update systems to track works effectively and produce and share reports where required
• Weekly/monthly/quarterly PPM testing
• Maintain accurate PPM records for inspection
• Support apartment maintenance inspections and repairs
• Record accurate labour and material costs for end of tenancy maintenance
• Coordinate the preparation of amenities for resident events
• Planning and scheduling maintenance activities, developing maintenance plans, setting schedules and coordinating resource to ensure timely completion of maintenance tasks
• Submitting material and supply requests to General Manager for review of procurement
• Support General Manager in procurement of contractors and suppliers
• Manage the day-to-day relationships with PPM service providers
• Emergency or incident escalation
• Processing reactive maintenance work orders, follow up and regularly review customer satisfaction
• Communicate in line with brand values
• Coordinate all statutory compliance on site
• Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
• Furniture delivery and stock check recording (per apartment)

Job Type: Full-time

Salary: From £35,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Maintenance: 1 year (Required)

Work Location: In person