IT Helpdesk Specialist

Lightricks is a pioneer in innovative technology that bridges the gap between imagination and creation. With a mission to push the limits of technology to reimagine the way creators and brands express themselves, the company brings a unique blend of cutting-edge academic research and design to every user experience.

Our photo and video editing tools, including Facetune, Videoleap, and Photoleap, offer endless possibilities and inspiration, while our creator services, Popular Pays, provides content creators the ability to partner with brands to monetize their work and offer brands opportunities to scale their content through tailored creator partnerships. We focus on putting creators in the center and empowering them from the moment inspiration strikes.

Our advanced IT teams keep our in-office technology needs running, while keeping us all safe with the latest in cyber security. Our team is made up of tech wizards who know what it takes to support a large scale operation. When employees need help around the world, our team has the solution.

What You Will Be Doing

• Resolving any technical hardware issues.
• Leading and accompanying colleagues through problem-solving processes.
• Writing technical procedures for non technical users.
• Be present in the office during regular work hours.
  

Your Skills And Experience

• 2-3 years experience in an IT Helpdesk Support role or similar.
• Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.).
• Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls - an advantage.
• Familiar with how computers are built and how to tear them down and build them up from scratch.
• A positive team player, eager to learn and develop.
• Global experience working as part of a remote team is an advantage.
• The ability to work independently.
• Attention to details, with a passion for logistics and project management.
• Extensive knowledge of MacOS - an advantage.
• Experience with iOS - an advantage.
• Experience with at least one IT service point.

Benefits

• Stock Options.
• Private Medical Insurance. (Optical & Dental cover) including your loved ones.
• Life Assurance
• £3,000 Annual Lunch allowance.
• Free on-site catered lunches.
• £500p/a Well-being allowance.
• Free Coffee, Breakfast & snacks.
• £250p/a Professional development allowance.
• Pension Contributions (7%).
• Holiday (25 days).
• Seasonal & Anniversary Vouchers.
• Hybrid & Flexible working.
• Cool office space in central London.
• Volunteering Opportunities.
• Frequent social activities - away-days, happy hours, team building, yoga, creative workshops.

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