Office Administrator

Role Overview & Responsibilities

LH Heating Ltd is a dynamic plumbing and heating service provider, faithfully serving the Herefordshire area. We pride ourselves on providing not only comfort to homes but also a positive and supportive working environment to our employees. We're on the lookout for an enthusiastic and reliable Office Administrator, someone who can make a positive difference in our daily operations while keeping things light and engaging.

Responsibilities:

• Play a key role in our front-of-house operations, facilitating delightful customer interactions and processing payments.
• Manage the ordering of materials needed for our service team to excel in their jobs.
• Make use of your organisational prowess by scheduling and managing jobs using our job management software (Tradify).
• Maintain and coordinate staff schedules, ensuring our operations run smoothly.
• Use your creative flair in managing and updating our social media pages.
• Manage our CRM system, ensuring data accuracy and efficiency.
• Collaborate with the team to drive productivity and enhance our customer service.
• Assist with account reconciliation tasks.

Requirements:

• Minimum of college education.
• Experience in office administration.
• Proficient in job management software and modern IT applications.
• Experience in the plumbing, heating, or building trade is preferred.
• Outstanding communication skills with a strong customer service focus.
• Team player who can also work independently when needed.
• Reliable and trustworthy, with a strong work ethic.
• Problem-solver who can think on their feet and make decisions under pressure.
• Must have own computer and reliable internet connection.

At LH Heating Ltd, we appreciate a good balance of hard work and a friendly atmosphere. We encourage teamwork and collaboration, as well as a touch of fun and light-heartedness in our daily operations. If you believe you have the skills, experience, and positive mindset required for this position, we would love to hear from you.

LH Heating Ltd is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

(Note: Please ensure the availability of your own personal computer with a reliable internet connection, as this role is a remote position and will be monitored using time tracking software.)

Join us to experience the warmth of a good team and a hot cup of coffee, even while working remotely! At LH Heating, we make work feel like home. Apply now and let's bring the heat together!

Job Type: Permanent

Salary: £10.42 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Loyalty bonus
• Performance bonus

Application question(s):

• Have you worked with job management, accounting and CRM software previously?
• Do you have experience in the plumbing & heating or construction industry?

Experience:

• Office Administration: 2 years (preferred)

Work Location: Remote

Expected start date: 01/07/2023