Customer Service Assistant

Role Overview & Responsibilities

If you are looking to step into a challenging, exciting and demanding role around everything that glitters, then this is the role for you! You would be joining an excellent company, who are growing at a stellar speed..

We are looking for someone who wants to join a friendly and hard working team. The ideal candidate will be excited that no two days are the same and that the role requires you to use your initiative and be happy to get stuck in where needed.

What’s in it for you?

· Salary: £21k-£25k

· Hours: 8am-5pm, Mon- Fri (the company is open on Bank Holidays but there is a rota system in place)

· A small and friendly team

· Employee discount for lovely products!

· Free parking

· Casual Dress

Key Responsibilities:

· Customer service, responding to calls, emails and social media messages

· Order processing, printing orders, stock management

· Dealing with any issues with couriers including lost or damaged items

· Managing customer returns

· Liaising with suppliers

· Working with the warehouse team

· Ad hoc PA duties to Managing Director

What the employer is looking for:

· 1+ year in an administration/ customer service role

· Someone who is keen to learn and grow within the role

· Common sense and someone who is confident using their own initiative and being proactive

· Being able to work under pressure in a busy environment

· Happy to work in a small company where you may need to help outside of your job description

· Ability to learn new skills quickly

Job Types: Full-time, Permanent

Salary: £21,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• St Albans, AL2 2DR: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person