Operations Administrator

Role Overview & Responsibilities

Operations Administrator

Overview

LB73 Management is a fast growing, forward thinking Prop-Tech Company operating in the short-term lettings sector.
We are looking for an outgoing person to come on board as our Operations Executive. Your role will focus on dealing with our guests who have come to stay in our serviced apartments. You will be answering their questions and being a friendly and helpful voice during their time in London.
You will also take on the running of the day to day tasks associated with the upkeep of the apartments ensuring that everything runs smoothly.

Responsibilities

• Answering all guests emails and phone calls in a polite and prompt manner
• Expect and react promptly to guests inquires and needs
• Analysing and collating guest feedback and working to improve overall ratings
• Liaise with cleaning and maintenance staff as and when required
• Administrative tasks
• Helping to grow and develop the company with bright ideas and researched insights
• Manage the properties ensuring that all certificates and other safety precautions are up to date
• Helping to maintain the quality of the apartments

Requirements

• A passion for helping people
• Proficiency in English. Multilingualism is preferred but not required
• Excellent problem solving skills
• Excellent listening skills
• A professional manner and approach to work
• Desire to grow and develop both yourself and the company
• Proficient in Excel and other Microsoft Office programmes

Send applications to robert@lb73management.com

Lb73management.com
9 Coldbath Square, EC1R 5HL

Job Type: Full-time

Salary: £23,000.00-£30,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (required)

Language:

• English (required)

Work Location: In person

Application deadline: 30/06/2023
Reference ID: Operations Administrator