120 Customer Service Level 2 Apprenticeship

Role Overview & Responsibilities

Are you interested in a customer focused career in the IT & Communications technology industry?

If so, our established and growing client is looking for a Customer Service Apprentice to join their team in Lincoln. This is a great opportunity to learn while you earn with a competitive apprenticeship salary.

You will study a Customer Service L2 Apprenticeship in your role as Technical Support Advisor. The main purpose of this role will be to ensure the smooth delivery and migration of services to Bluecube and general client support.

Duties will include, but will not be limited to;

- Assisting customers with day to day technical and non-technical support.

- Provisioning new services and managing existing services.

- Using Zendesk to update customer on progress of queries & faults

- Number porting responsibilities.

- Agreeing architecture and delivery of new accounts.

- Keeping CRM and other office systems updated.

Applicants will ideally have good knowledge of Microsoft Office suite and good communication skills. A large part of this job involves speaking to customers, and offering promoting Bluecube in a polite and courteous manner. An obvious interest in technology will be very helpful in the interview process. Good spelling and grammar is also essential.

KEY SKILLS

Polite & good communicator

Interest in IT and other technology

Organised & efficient

Good problem-solving skills

Pragmatic

Eager to learn and progress within a growing business

Important information:

Please note your apprenticeship will be delivered by one of our training officers at LAGAT College. Please ensure you provide your personal/day to day email address and all the information will be sent to you.

You will be on the hourly rate of pay which is advertised above, then after your first 12 months, this will be increased to the National Minimum Wage for your age bracket.

Please make sure you have read and understood the full job description before applying, taking into consideration the location, hourly rate, duties and ensuring you can commute here.

Job Types: Full-time, Apprenticeship

Salary: £7.00 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person