Helpline Call Handler

Role Overview & Responsibilities

At Karma Nirvana, we are committed to providing the highest quality of support and care to our service users. As such, we place a strong emphasis on the well-being of our Call Handlers and have implemented trauma-informed policies and processes to ensure that they receive the support they need to do their job effectively. It is a critical role that requires a high level of empathy, resilience, and professionalism.

Summary of responsibilities:

1. To be a first response Call Handler to all survivors, victims and professionals through the national Karma Nirvana helpline and email service.

2. To support male and female victim and survivors

3. To support all service users who disclose current or historic sexual abuse

4. Call handlers shall support callers in identifying all the options available to them. Call Handlers must not tell victims and survivors what they “should do”, but inspire victims and survivors to make empowered decisions for themselves. Call handlers shall maintain high standards of conduct through a focus on empowerment and non-judgement.

5. Call handlers shall provide support to all service users in a professional manner with calmness, sensitivity, empathy and through non-judgement.

HOW to APPLY

Complete the application form on Karma Nirvana's website: https://karmanirvana.org.uk/about/the-team/vacancies/

Salary: £21,000.00-£23,000.00 per year

Work Location: In person

Application deadline: 21/04/2023