Jewellery and Watch Shop Assistant

Role Overview & Responsibilities

We are looking for a shop assistant to join our team in our Kenilworth jewellery and watch store. We sell a wide range of fine and branded jewellery as well as a large selection of watches. We are looking for a permanent full-time employee to work five 8.5 hour days per week (regular Saturday work will be required). Pay rate is subject to experience.

The successful candidate would be expected to:

• Greet customers entering the store
• Give advice on product selections
• Provide advice regarding jewellery or watch repairs
• Book in customer repairs following procedures
• Process transactions and take payments (cash, card, finance)
• Deal with high value sales confidently
• Handle customer complaints and returns
• Responsible for keeping the store tidy
• Stock control, price labelling and stock management
• Replenish displays and adjusting to present products in line with brand guidelines
• Keep up to date with sales promotions and trends
• Take part in brand in-store training and online training
• Report to store manager (sales, issues, discrepancies, etc)
• Keep the store clean and tidy, including hovering and mopping
• Being vigilant with regards to store security, shoplifters and fraudulent payments
• Order stock and deal with suppliers
• Follow repair system and contacting customers with quotes and updates
• Complete other shop related tasks as necessary

Experience of the jewellery trade and retail would be an advantage. The candidate should have a friendly and engaging personality and would need to be comfortable in dealing with members of the public politely and with confidence. Smart appearance and the ability to work well within a team will also be necessary. For this permanent roll there will be a probation period of at least 3 months subject to review by management.

Job Types: Full-time, Permanent

Salary: £10.85-£11.76 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Kenilworth, CV8 1HD: reliably commute or plan to relocate before starting work (required)

Experience:

• jewellery sales: 1 year (preferred)
• Retail sales: 1 year (required)

Work Location: In person