Security Control Room Operator

Role Overview & Responsibilities

Job Purpose

ISG Commercial Ltd are seeking professional control room operatives to join our expanding team within a prestigious venue in London.

The successful candidate (SIA/CCTV licensed) will be responsible for maintaining and facilitating security requirements of designated site levels and maintain high standards of professionalism at all times.

This is a full time role, working on a shift pattern of 4 on 4 off (days, nights and weekends)

We offer a competitive rate of pay and training will be provided.

20 days holiday.

Uniform provided.

Key Responsibilities

• To monitor the CCTV systems, ensure that all security processes are adhered to and report any fire/medical occurrences to the relevant persons/departments.
• Manage key register
• Patrol grounds, inside and out
• Ability to work using your own initiative and direct staff members where required.
• To ensure that all incidents are recorded with video and responded to by staff on the ground.
• Ensure that all incidents are reported and responded to correctly and incident reports completed where required.
• Always provide a consistent professional service.
• Always maintain a high security awareness.
• Ensure no unauthorised persons allowed within prohibited areas including Control Room.
• Proficient use of relevant communications equipment will require the candidate to have good communication skills and good voice procedures.
• The Security Control Room Operator will dispatch security officers as required via telephone and/or radio.
• Ability to work as a team toward KPIs and targets.

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
• Smart and confident.
• Ability to multi-task and work well under pressure.
• Computer literate and good communication skills, both written and verbal.
• Previous experience in a control room position is desirable.
• Have an ability to deliver concise and clear verbal and written reports where necessary.
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure team effectiveness and availability.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Immaculate presentation.
• Always maintain and practice a high degree of confidentiality.
• Able to be vetted back 5 years or since leaving compulsory education.
• Provide support to the wider team when required.
• Have a knowledge of the NATO phonetic alphabet.
• SIA/CCTV licence.
• Driving license (preferable)

Job Types: Full time, Permanent

Salary: £11.95 per hour

Job Type: Full-time

Salary: £11.95 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Night shift

Experience:

• CCTV: 1 year (preferred)

Licence/Certification:

• CCTV Licence (required)

Work Location: In person