Customer Service Executive

Role Overview & Responsibilities

At InXpress we are delighted to announce that due to rapid growth, we are now recruiting for a Customer Service Executive. Our growing freight consultancy requires an additional full-time Customer Service Executive to work in its Edinburgh office.

Who we are:

We are part of a global franchise operation with over 460 offices worldwide and, working with our major carrier partners such as DHL, UPS and FedEx, we provide worldwide shipping and logistics services to small and medium sized businesses.

You will enjoy a basic salary of £28k p.a. plus £5k bonus potential, private medical and a company pension all within a family run business!

Who you are!

• Enthusiastic
• Highly motivated
• The skills to influence and persuade people
• Great team player
• Experience customer service environment
• Hungry and ambitious with drive to succeed
• Strong communication skills
• Excellent phone manner
• Be able to work on own initiative with minimal supervision

Your Role:

• Using your first-class communication skills you’ll be responsible for both retaining and developing new business with clients
• Generate additional revenue through new clients using a consultative approach
• Working closely with our carrier partners providing our customers with best advice and solutions saving the both time and money
• Coach and train customers to use our on-line portal
• Seek referrals from both customers and carriers
• Manage social mediaplatforms .

Opportunities like this don’t come along very often. While remuneration is important, so too is that feeling that you can shape the business and make a contribution that will be valued. Here you’ll have the chance to realise your potential in an environment where you can make a real difference.

This job is also known as:

Customer Service Advisor

The successful candidates:

• Will be provided with a thorough induction
• ongoing training and coaching
• Set up to succeed so they have all the skills to do their job!

Still interested?......then we’d love to hear from you.

Job Types: Full-time, Permanent

Salary: £28,000.00 per year

Benefits:

• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person