Customer support and training representative.

Role Overview & Responsibilities

Company: Intelligent Fingerprinting Ltd

Location: Cambridge, UK

Intelligent Fingerprinting Ltd is a leading biotechnology company that develops and manufactures innovative fingerprint drug screening solutions. We are seeking a Customer Services and Training Representative to join our growing team in Cambridge.

The successful candidate will be responsible for ensuring our customers receive the highest level of support and training, helping to maintain our reputation as a leading provider of fingerprint drug screening solutions.

Key Responsibilities:

• Ensure timely and effective response to customer inquiries and issues

• Develop and implement customer service and training processes and procedures

• Provide training to customers and distributors on the use of our products

• Continuously improve the customer experience by identifying and addressing areas for improvement

• Develop and maintain positive relationships with key customers and stakeholders

• Act as a liaison between customers and internal teams to ensure customer needs are being met

• Monitor and report on customer service and training metrics

Requirements:

• Proven track record of delivering exceptional customer service

• Excellent communication skills, both written and verbal

• Strong organizational skills and attention to detail

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Proficiency in Microsoft Office and CRM software

• Knowledge of biotechnology or pharmaceutical industries preferred

If you are a motivated individual with a passion for customer service and training, we would love to hear from you. Please apply with your CV and a cover letter outlining your qualifications and experience.

Job Type: Full-time

Salary: £23,000.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cambridge: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Reference ID: Intelligent Fingerprinting - Customer support and training representative.