Customer Services Scheduler

Role Overview & Responsibilities

Hyde Park Corner Installations Ltd

Hyde Park Corner is the UK’s largest independent incar installation company & completes circa 9K installations per month.

Customer service & quality installations are at the heart of our ethos & have led to the steady growth of the business. Added growth means HPC require additional dedicated, skilled, individuals who can work under pressure whilst keeping the customer at the heart of what we do to join our team.

Brief details of position:

We currently have an excellent opportunity for a highly enthusiastic and motivated person to join our team at our offices in Bredbury Stockport. The successful candidate will join the team of dedicated installation coordinators who are responsible for arranging installations of various types, the planning & scheduling of the engineers’ dairies & overseeing a job from inception to completion.

The hours of work are between 08.30am & 5:30pm Monday to Friday & 8.30am to 4.30pm on a rota Saturday. You will work one Saturday (paid as overtime) each month plus have the option to work other overtime.

Main duties will include:

· Making contact with customers who are expecting the call (no cold calling) & arranging a date with the customer to have the installation etc carried out.

· Handling in-coming telephone and email queries from clients and customers alike.

· Coordinating the engineers daily work schedule whilst working to tight deadlines

· Constantly updating the HPC scheduling system & customers/clients throughout the day.

· Ensure accurate and timely allocation of work requests to meet service level agreements.

Vital skills:

• A Good level of IT literacy - Word, Excel and Outlook – The ability to quickly learn in-house systems
• Ability to manage own work load by effectively prioritising and multi-tasking
• Excellent communication skills (oral and written), must be confident and courteous on the telephones and be able to communicate at all levels
• The ability to remain calm under pressure
• Customer service oriented

· Effective problem solving & organisational skills

· An excellent attention to detail

Desired Skills

· Ability to demonstrate good knowledge of customer services

· Previous experience within a Helpdesk / call centre environment

· Previous scheduling experience, excellent typing skills

· A good geographical knowledge of the UK

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person