P
LIGHTING DESIGN ENGINEER / ASSISTANT DESIGN ENGINEER
Pathway Lighting (UK) Ltd
Customer Experience Advisor
Work Model
📍 Horsham, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Salary: up to £24,000 basic depending on experience. up to £45,000 OTE
Hours: Monday to Friday 8.30am - 5.30pm
Saturdays 9:00am - 1:00pm (rota basis)
Location: Horsham, West Sussex.
Who are we?
Home Telecom is a leading broadband provider across the UK. Working closely with over 4000 letting & estate agents. Run by Telecom Acquisitions, this exciting role offers the opportunity to work in our Residential business and represent several major brands such as Home Telecom, Fleur Telecom, Weekly Broadband, Eclipse Broadband and many more.
We offer residential tenants’ flexible broadband, mobile sim, energy & Sky TV. We have supported over 150,000 homes across the UK on a monthly basis for their internet connectivity.
Our Trustpilot ratings sit proudly at 4.5/5 stars which is a demonstration of the levels of service and care we provide to our customers!
What benefits will you receive?
- Uncapped commission scheme!
- 50% off our Broadband & Utility packages, completely free after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme and £1000 refer a friend scheme
- Kudos Employee Recognition Scheme – Including trips abroad!
- Buy & Sell holiday allowance scheme
- Friday Drinks Fridge and Weekly Fun Incentives
What will you be doing?
- You will be responsible for handling inbound & outbound calls from our existing customers who are potentially looking to close down their account and services
- Utilising systems and your own persuasive skills to influence customers to stay with us for their utilities
- This process could also involve upselling add on products to accompany the broadband service. Alongside Energy, SIMS & Sky TV
- Providing our customers with a high quality of service and knowledge to them at all times. Being an expert for the customer’s journey
What do we need from you?
- Clear, confident & competent telephone manner
- Professional & driven outlook
- Strong sales acumen
- Problem solving ability and resilience
- Ability to work to targets and KPIs
- Being both self-motivated alongside being a team player
For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 272910.
Frequently Asked Questions
How do I apply for the Customer Experience Advisor position at Home Telecom?
Click the “Apply for this Position” button on this page to submit your details directly to Home Telecom's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Horsham, England with potential relocation and visa sponsorship considerations for qualified candidates.
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No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
