Customer Service Advisor

Our forever growing client who are a household name and have won numerous award are recruiting for a Customer Service Assistant on a Permanent basis. This role is fully office based in the Rugeley area.

You will be working as a small team who pride themselves in the service they offer at all levels

Key Responsibilities:

Providing a high level of customer service both on the telephone and via e mail
Handling product enquiries providing advice, guidance, suitability and direction for repairs and parts
Proactively problem solve and handle complaints in a professional manner
Accurately update and amend information on the internal system
Schedule deliveries to meet customers needs
Confidently with internal departments and third parties

Experience & Education

Customer Service background preferably within a similar role with at least 12 months experience.
Minimum Maths and English GCSE’s or equivalent
Excellent working knowledge of Microsoft packages (Word/Excel/PowerPoint).

Skills & Competencies

High standard of communication skills, both verbal and written.
Organised approach with the ability to evaluate and prioritise consumer needs.
Self-motivated with a proactive 360° task completion.

Hours Mon - Fri 9.00am - 5.00 pm

Salary: £21,000.00-£22,000 per annum ( Salary review after probation )

Benefits:

Employee discount scheme
On-site parking

Ref : GS1330

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”