Customer Services Assistant

Role Overview & Responsibilities

Are you looking to move into an office-based role? We can offer a fantastic salary of £25,000 per year, two free lunches a week to say thank you and the added bonus of free parking on site.

Perhaps you’ve worked previously in retail and want a different career path whilst still utilising the fantastic customer service skills you learnt on the shop floor. Whatever your background, if you can provide exceptional customer service, we want to hear from you!

At Hillcroft we supply GP surgeries and Health Centres across the UK with everything they need to run day-to-day. Please check out our website for an insight into the range of products we supply.

At Hillcroft we pride ourselves on our Customer Service, and the reviews on our website are testament to this. Our customer service team are the first point of contact for our customers. The successful candidate will be prepared to go the extra mile for our customers on a daily basis, have an excellent phone manner, be IT literate and have strong attention to detail. This is a challenging but rewarding role within a thriving, fast-growing and forward-thinking business that is expanding. A knowledge of the healthcare industry would be useful but is not essential as full training will be provided.

Primary Duties:

· Answering the telephone and being the first point of call for our customers

· Processing telephone, web, email and fax orders

· Attending to our live chat feature

· Looking after the sales inbox

· Processing returns

· Handling sales enquiries to pass on to Area Sales Coordinators

· Handling complaints and problems

· Using various (often bespoke) computer packages

· Other general administration tasks (filing, photocopying etc) as necessary

Required Education, Skills and Qualifications:

· Experience of customer service

· Excellent listening and communication skills

· Willingness to go the extra mile for the customer

· High attention to detail

· Strong organisational and time management skills

· Good keyboard and numeracy skills

· Ability to think on your feet

· GCSEs or equivalent (including Maths and English) at Grade C or above

Hours of work:

Job Type: Full-time

8.00am – 5.30pm, Monday to Friday.

28 days per year holiday (including bank holidays)

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Benefits:

• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person