Customer Care Advisor

Role Overview & Responsibilities

Are you self-driven with excellent communication skills, and enjoy a fast-paced environment where you deliver a superb service to customers? If so, this is a great opportunity to start or continue your career in customer services. We are looking for individuals who are keen to work from home but also commutable to our Newbury office for meetings.

Main Areas of Responsibility:

• Call Handling within timeframes set out within the KPI’s;
• Action of emails in a prompt manner in timeframes set out within the KPI’s;
• Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
• Raising tickets in the agreed timeframes set out in the KPI’s;
• Resolving tickets in the agreed timeframes set out in the KPI’s;
• Tracking of consignments;
• Pass all customer escalations to the Customer Services Manager in a prompt manner;
• Ensures that the company satisfies both its internal and external customer needs;
• Pass all customer complaints to the Customer Services Manager in a prompt manner;
• Communicating courteously with internal and external customers by telephone and email;
• Keeping up to date with any organisational changes in products or services;
• All other reasonable requirements as specified by senior management.

Education and Experience:

Essential:

• Self- Motivated, ambition to succeed, motivational;
• Experience within a customer service/call centre environment;
• Ability to communicate and influence suppliers to deliver a premium service

Desirable:

• Experience in the parcel industry

Personal:

• Strong ability to impact and influence;
• Excellent interpersonal understanding;
• Excellent communication skills;
• Listens to and values the opinions of others;
• High level of integrity, trust and respect;
• Ability to make decisions;
• Good problem solving skills;
• Approachable, adaptable and flexible;
• Challenges assumptions and encourages change;
• Positive ‘can-do’ approach

Job Types: Full-time, Permanent

Salary: £21,391.50-£22,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Newbury: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: Remote

Application deadline: 26/06/2023