Client Service Officer

Role Overview & Responsibilities

Do you have an eye for detail? Are you a customer centric person? If so, you may be a good fit for this role. Role: Client Service Officer.

Location: Remote

Benefits:

• Excellent career growth opportunity within the organization
• Holiday Trading
• Cycle Scheme

Responsibilities:

• Taking inbound calls in volume
• Support the case executive by being a point of contact for inbound calls and emails from customers/clients/third parties acting as an ambassador
• Make outbound contact by telephone or email to ensure customers are introduced to our service and all parties to the remortgage are proactively updated throughout the transaction
• Liaise with relevant parties to chase any outstanding documentation/information to enable progress of the case in line with client service level agreements and internal targets
• Make case executives aware of potential problems / complaints on files and deal with difficult situations in a confident and highly professional manner
• Review documents and update the case management system with relevant information to ensure all necessary information is obtained in order for a completion date to be arranged
• Work to department, team and individual targets in line with client service level agreements
• Flexible working to cover opening hours to ensure our customers are provided with an excellent journey during their remortgage

Requirements:

• Great attention to detail
• Excellent written and verbal communication skills
• Team player
• Excellent time management and organizational skills
• Excellent customer service skills
• Working knowledge of MS Office

Genie Invest Ltd encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK.

Job Types: Part-time, Permanent, Temporary contract, Temp to perm, Freelance, Internship
Contract length: 6 months
Part-time hours: 22 per week

Salary: £1,494.08-£3,439.65 per month

Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Commission pay
• Loyalty bonus
• Yearly bonus

Experience:

• Customer service (preferred)

Work Location: Remote