Administration Assistant

• Job title: Administration Assistant – Older Persons Housing Team
• Service area: Neighbourhood Services
• Job ref: P523525
• Grade: Grade D £21,968 - £22,369 per annum. Part time – 18.5 hours per week. Monday, Tuesday and alternative Wednesday. (2 and 3-day week fortnightly rotation).
• Closing date: Friday 24th March 2023

Gateshead Council is a non-profit organisation responsible for the day-to-day management of nearly 20,000 homes.

We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.

An exciting opportunity has become available to be an Administration Assistant within the Older Persons Housing Team.

As an Administration Assistant you will play a key role as the first point of contact in responding to enquiries from employees, customers and partner agencies relating Sheltered Housing.

The role will involve a range of tasks which include; dealing with telephone enquiries, processing invoices, absence management monitoring, minute taking, maintaining electronic records, carrying out customer satisfaction surveys, raising repairs and general administrative duties including; faxing, photocopying, ordering stationary & filing.

You will have experience of working in a customer focussed environment, dealing with members of the public in person and over the phone and communicating effectively. You should possess 5 GCSE’s at grade C or above or relevant experience.

Good organisational and IT skills are essential and you should be committed to delivering excellent customer service at all times.

For an informal discussion about the role please email Stephanie Sewell, Older Persons Housing Manager, on stephaniesewell@gateshead.gov.uk or call 07712695386.

To apply either complete an application form, which you can do electronically online at www.gateshead.gov.ukor send your cv to stephaniesewell@gateshead.gov.uk.

You should consider the job profile when applying, giving examples of how you meet the criteria