Business Analyst (Telephony Solutions)

Role Overview & Responsibilities

Are you a Business Analyst (Telephony Solutions) for a new opportunity? I am working with Kingston Council

Rate - £405+ per day

Replacement VoIP telephony solution.

• Moving from an on premise VoIP solution with a mixed economy of Handsets and Client devices, and a set of Contact Centre solutions.
• Moving to a SaaS solution, with Primary Softphone deployment, Specific solution handsets and replacement host Contact Centre solution.

Business Analyst Key responsibilities

• Take responsibility with services and users to investigate operational issues, problems and opportunities for business improvement.
• Lead business research (desk research, interviews, workshop facilitation, etc), mapping end-to-end business processes, data modelling the technology that underpins those processes, and identifying the known frictions and pain points.
• You will analyse and understand data analytics to identify key themes. You will carry out gap analysis on process and IT solutions, and carry out cost benefit analysis.
• Develop and communicate artefacts effectively and confidently to the team and wider stakeholder community through a variety of methods - presentations, workshops, diagrams, reports, and user focussed artefacts.

Skills and Experience

• Experience in Cloud Telephony projects is desirable
• Need to understand users requirements
• Can create user persona profiles for new telephony solution - Able to map data and process flows - Experience in managing change within an organisation.

Person

• Good team communicator working in a dynamic project environment
• Able to work independently
• Produce good quality analysis, reports and information
• Need to work closely with stakeholders
• Critical thinker able to identify opportunities for improvement.
• Demonstrate innovation and creativity
• Actively engage in positive cross organisational communications and team working

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £400.00-£405.00 per day

Benefits:

• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kingston upon Thames, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Cloud Telephony: 1 year (required)

Work Location: One location