Service & Maintenance Operations Manager

Role Overview & Responsibilities

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you.Job SummaryAnord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world's largest companies.Anord Mardix have an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, managing over 100 service contracts across the EMEA region. What a typical day looks like: Monitor and report progress and performance of Service and Maintenance works throughout EMEAImplement appropriate KPI's which demonstrate the performance of the business from a Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspective etc.Identify improvements and develop ways of working for service and maintenance contractsMeasure costs and drive changes neededEvaluate equipment used and the effectiveness, making recommendations as necessaryEvaluate potential software to drive improvements and changeWork with the Head of CPS Sales to identify potential growth of the service and maintenance operationsEnsure all CPS works are planned accordinglyManage and oversee service contract reviewsMake yourself aware of and ensure compliance with all the Company's applicable management systems, policies, and proceduresDriving the efficiency and effectiveness of service contractsReview project costs against time spent onsiteSign Off Subcontractor Cost Tables and carry out Subcontractor cost reviews The experience we're looking to add to our team: Proven leadership experience in a service and maintenance-based roleUnderstanding of the critical power industry would be advantageousStrong track record of delivering multiple contracts varying in value, in excess of £1 MillionExcellent planning and organisational skillsEffective communicator with strong stakeholder management and client-facing experienceWillingness to travel across the EMEA region as neededMust hold UK driving license What you'll receive for the great work you provide: An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;A competitive salary and benefits package which includes:A merit-based annual pay reviewEnhanced annual leaveEmployee recognition scheme and long service awardsReferral bonusVolunteer daysGroup Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a yearSick pay schemeCycle to Work schemeEnhanced maternity/paternity leaveFlexible/Remote/Hybrid Work based on your Job FunctionTravel opportunities (role dependent)Support in your well-being by access toEmployee Assistance Programme offering free access to qualified counsellors and expert adviceOn-site trained Mental Health First AidersAccess to various discount programs (including food, activities, gym memberships etc.)At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.TH10#LI-TONYHYNESJob CategoryProduction EngineeringAnord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).