Customer Service Officer

Role Overview & Responsibilities

We have some amazing opportunities to join to the Ethos Farm team at Westfield London to support our Car Park team.

Car Park Customer Service Officer - Main Duties & Responsibilities:

· Ensuring an excellent guest experience throughout the guests visit when using the car parks

· Overseeing the day to day operation requirements of the car parks – including opening and closing levels correctly, patrolling, car park inspections and first line preventative maintenance

· Monitoring and reporting relevant information and feedback in relation to health and safety, cleanliness and environmental requirements

· Assisting in directional and organising vehicle movement services for guests to ensure a safe and pleasant parking experience

· Assisting with incidents and responding to any emergency situations, ensuring guest and team safety is prioritised

Skills –

· Great communication and interpersonal skills

· Be self motivated to deliver results

· Be a team player and able to work cross-departmentally

· Have the utmost discretion when dealing with all sensitive and confidential information

· Able to confidently use tills and apps

· Ability to work accurately and efficiently under pressure

Availability –

· Various hours available

We will provide -

· Hourly rate of £11.95

· Reward & Recognition

Values & behaviours -

Our success is created through the core values that flow through our business…

· Driving forward actions with pace and encouragement of creative solutions - you have a hunger for delivering results.

· An open and transparent communication style with the ability to listen, influence and challenge appropriately.

· The cultivation of close working relationships with peers and teams to drive win-win outcomes.

· A fresh & unrestrictive view on current ways of doing things to stimulate innovation and new approaches.

· Embracing change by fostering state-of-the-art knowledge and technology trends to sustain Westfield’s competitive edge.

· Being dedicated, motivated and passionate about our people and our company.

Our Company

Ethos Farm working in partnership with Unibail-Rodamco-Westfield are pleased to be able to present this great opportunity to work with the premier global developer and operator of flagship shopping destinations. With a portfolio valued at €62 Bn including retail, offices and convention & exhibition venues, the Group owns and operates 102 shopping centres, of which 56 are flagships in the most dynamic cities in Europe and the United States. Our centres welcome 1.2 billion visits per year. Present in 2 continents and in 13 countries, Unibail-Rodamco-Westfield provides a unique platform for retailers and brand events and offers an exceptional and constantly renewed experience for customers.

We are imaginative and bold, always pushing the boundaries to achieve results. Our culture embraces creativity, diversity, and progression, nurturing everyone we work with to reach the top of their profession.

Job Type: Permanent contract

Salary: £11.95 per hour

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Application question(s):

• How many hours are you looking to work per week?
• Are you available to work daytime and overnight?

Experience:

• Customer service: 2 years (preferred)

Job Type: Permanent

Salary: £11.95 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• 12 hour shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service (required)

Work Location: In person

Reference ID: EFCSO