Check-in Agent

Role Overview & Responsibilities

Main Purpose of the Job (general tasks):

To achieve Service Level Agreements’ which have been agreed with the airlines

To achieve OTP (on time performance)

To deliver the promises our Customers’ make (airlines)

Responsibilities (detailed tasks):

Checking in of Passenger and Baggage for their respective flights

Comply with safety and security at all times, ensuring security questions are asked of passengers at check in

Checking Passport and Visa Documentation

Offer and provide assistance to customers, including those with special needs

Monitoring of Baggage Weights and applying Excess Baggage Charges if applicable

Positive reconciliation of Passengers at Boarding Gates

Provide announcements to passengers at Boarding Gates

Boarding and disembarkation of passengers

To comply with the CAA regulations

To comply with GAL (Gatwick Airport Limited) Authority Byelaws

To be able to obtain an Airport Airside ID which requres security clearance.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: From £17,000.00 per year

Benefits:

• Company pension
• Free or subsidised travel
• On-site parking

Schedule:

• Day shift
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• London / Gatwick Airport, RH6 0JJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you worked in an airport or in the aviation sector?

Experience:

• Customer service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (preferred)

Work Location: In person

Application deadline: 31/05/2023
Reference ID: GHCSAMU
Expected start date: 01/06/2023