Cafe Assistant

Role Overview & Responsibilities

We are looking for someone to join our friendly team who is passionate about preparing delicious food and delivering great customer service.

Key areas of responsibility:

• Serve customers efficiently with food and drink orders and take payments.
• Preparation of the cafe before, during and at the end of service.
• Offer customers a high standard of customer service and care.

The role includes:

• Demonstrating the highest standards of customer welcome and care when assisting customers and delivering orders to tables.
• Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
• Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
• Managing queues and meeting customer expectations, upsell to maximise profit.
• Service of hot and cold beverages, cakes and other food items.
• Keeping the areas tidy and clean including table clearing, removing dirties and waste.
• Handling customer complaints in the first instance and reporting feedback to the Managers.
• Working within established guidelines and operating procedures.
• Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
• Keeping up to date with special promotions and creating displays.
• Ensuring compliance with all legislation, H&S and food hygiene.
• Must be able to work Saturdays

The personal skills that is required for the job:

• Having a friendly and engaging personality, a good communicator, able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.

• Knowledge of till operation and cash handling.
• Excellent standards of personal presentation smart appearance and articulate.
• To be self motivated and able to use your own initiative
• Food Hygiene training / qualifications.
• Trained Barista or with previous catering experience advantageous.

Job Types: Full-time, Part-time, Permanent

Salary: £9.50-£10.00 per hour

Benefits:

• Casual dress
• Discounted or free food
• Store discount

Day range:

• Weekend availability

Shift:

• Day shift

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location