Audio Typist

Role Overview & Responsibilities

Duties & Responsibilities

· Audio typing of reports, file notes and emails

· Adding and labelling post/emails on the relevant systems

· Opening/scanning incoming post for various offices

· Dealing with Compensation Recovery Unit tasks during the life of the claim

· Sending files internally and externally

· Preparing files for audits as and when required

· Answering telephone calls and dealing with general enquiries

· Other tasks to support the business plan as and when necessary to ensure company business objectives are met

Stills & Experience

· Previous experience of working in an administration role is preferable

· Able to communicate effectively – both written and verbally

· Familiarity with standard office packages such as Outlook, Word and Excel

· Demonstrate a high level of accuracy in data input and attention to detail

· Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks

· Provides solutions rather than problems – shows initiative

· Work to deadlines to achieve client service level agreements in a changing and demanding environment

· Able to demonstrate effective management of time and resources

· Able to identify when guidance is required from other team members on decision making

· Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people

· Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes

· Able to demonstrate effective customer service skills, actively seeking and responding to feedback

#INDHP

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Benefits:

• Canteen
• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Audio typing: 1 year (required)
• Administrative experience: 1 year (preferred)

Work Location: Hybrid remote in Birmingham