Tier 2 Support Engineer
Role Overview & Responsibilities
We are looking for a talented, passionate, and motivated Tier 2 Support Engineer.
About Us and the Role:
We recently wrapped up our Series C, where we secured $100M in funding for our Cybersecurity Software Solutions. Our solutions are built for the mid-market and thus experiencing dramatic growth! Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL. As a global organization, Coro gives you the ability to work with people and teammates from across the world.
In your role as a member of the Support team, you will serve as the intermediary between clients and the R&D team, collaborating closely with engineering teams to enhance the current support infrastructure.
Come be a part of expanding the Coro Team!
Responsibilities:
- Provide tier 2 technical support to Coro customers.
- Act as the main point of contact between Coro clients and the Development team.
- Follow standard IT procedures, log IT interactions using ticketing systems, and administer helpdesk software.
- Help train and educate the support team and write comprehensive troubleshooting documentation for the support knowledge base.
- Collaborate with support and engineering teams to improve the existing support infrastructure.
- Become an expert in Coro products and deliver meaningful recommendations, troubleshooting, and demonstrations to customers
Skills and Experience:
- 4+ years of experience as an IT Specialist
- 3+ years of technical customer support experience
- Troubleshooting experience in Windows 10 & MS Office
- Experience with PC/laptop imaging, deployment, and troubleshooting
- Familiarity with Active Directory, OneLogin, Okta, or equivalent
- Knowledge of G-Suite and O365
- Experience with Datto and JAMF
- Familiarity with macOS
- Proficient in Windows PowerShell scripting
- Knowledgeable in Firewalls, VPNs (IPSEC Tunnels), and networking
- Familiarity with system security concerns and vulnerabilities
- Experience with mass deployment, including GPO, Datto, JAMF
- Strong team player
What to Expect in the Interview Process::
- Phone Screen - 30 minutes with our Recruiting Team
- Virtual Interview - 60 minutes with Hiring Manager
- Virtual Interview β 30/45 minutes with HRBP and Head of R&D
- Integrity Assessment
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