Case Officer - Education G7

Role Overview & Responsibilities

The purpose of the role is to perform evaluations to support the ethics of cases and passing them on to the relevant bodies for review, this can include the processing and assessment of high-risk cases.

Main Responsibilities

• Examining a wide caseload and processing the cases promptly through to the next steps of the evaluation.
• Managing inquiries and information for the sequential bodies conforming with the standards set by the company and key performance indicators
• Collaborate with external stakeholders to ensure that your cases are processed to a high standard
• Provide risk assessments of cases and guarantee the quick procession of high-risk cases are acknowledged and dealt with according to the set standards and key performance indicators
• Make accurate evidence-based decisions in the evaluation of cases, considering any changes in evidence for fairness in decision
• Make use of a variety of communication tools such as phone calls, emails, and letters to provide an excellent level of customer service
• Understand the importance of security obligations for information to be handled by the company
• Any other reasonable responsibilities required to support the organisation

Important Requirements (Essential)

• Relevant degree-level qualification and/or relevant experience in the sector
• Experience in managing a wide range of duties and working with company policy
• Excellent written and verbal communication skills
• Understand the need of communicating with sensitivity in difficult situations

Requirements (Desirable)

• Experience in producing accurate evaluations based on empirical evidence

Job Type: Full-time

Salary: Up to £164.00 per day

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Work Location: In person

Application deadline: 03/07/2023