Customer Service Advisor - Nights 4 on 4 off

Role Overview & Responsibilities

4 on 4 off rotational shift pattern - 31.5hrs per week (21.00 - 07.00) Remote working

Salary: £11.47 - £12.42p/h (£18,788 - £20,363) dependant on experience

As our customer service advisor on nights you will be dealing with a variety of incoming calls as a first point of contact for some of our high profile clients. You will be assessing the nature of the calls in order to transfer or escalate ensuring that each call has a valued outcome. Additionally you will be required to carry out data related admin tasks using Excel.

Whether you are looking to kick start your career or an experienced customer service advisor then we would love to hear from you! ComXo recognises ambition and talent with fantastic opportunities to progress to Senior Customer Service Advisors, Team Leaders and beyond.

Our next induction for this role is Monday 6th February 2023. You would need to be able to start on this date and commit to a two-week office-based induction.

What we are looking for:

• Previous customer service experience is desirable but not essential as full training will be provided
• A good telephone manner with a passion to deliver a first-class service
• A ‘can do’ attitude
• Someone who is happy working nights on a rotational shift pattern

What do we offer:

• A competitive salary
• Increased out of hours allowance after successful completion of probation
• Additional holiday allowance after each year of service
• Extensive training programme with great career opportunities
• Social and wellbeing events
• Employee referral programme
• Free on-site parking
• Company pension
• Flexibility to work both from home

Job Types: Full-time, Permanent

Salary: £11.47-£12.42 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Referral programme
• Wellness programme
• Work from home

Schedule:

• 10 hour shift
• Night shift
• Weekend availability

Application question(s):

• Are you happy working nights on a 4 on 4 off shift?
• Can you commit to a 10-day office-based induction (Location - Datchet) starting Monday 6th February 2023?

Work Location: Remote