IT Technology Support Officer

Role Overview & Responsibilities

The Technology Support Officer will support the smooth running of the organisation’s ICT systems to ensure the services to clients are delivered efficiently and effectively. The job will include first line and second line resolutions and support.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

The ability to drive and access to vehicle is essential.

Hours are Monday to Friday 8.30 - 5pm (1 hour lunch break)

Tasks:

Helpdesk Support

1. Act as first point of call for reporting IT support issues

2. Respond to and resolve user login problems

3. Respond to and resolve network print / fax / scan facilities

4. Respond to and resolve Windows ACL / Office365 AAD issues

5. Respond to and resolve physical cabling issues - both client and wiring closet

6. Diagnose and resolve problems with telephones and hunt groups

7. Diagnose and resolve problems with voicemail and call steering

8. Respond to IT hardware and connectivity issues, involving suppliers as necessary

Requirements

· Basic Office understanding.

· IT competency.

· Able to work as part of a team.

· Natural problem solving skills.

· Customer service skills

Job Type: Full-time

Salary: £24,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme

Schedule:

• Monday to Friday

Application question(s):

• Can you drive and have access to own vehicle?

Work Location: In person